Privacy Policy
Who We Are
Premium Car Wash (“we”, “our”, “us”) is operated by PREMIUM CAR WASH PTY LTD (ABN 77 698 377 301). We provide professional hand car wash and detailing services across Sydney and surrounding suburbs.
Business Address:
184 Liverpool Rd, Enfield NSW 2136, Australia
Website: https://premiumcarwash.com.au
Email: premium.carwash.au@gmail.com
Phone: 0424 032 910
Our Commitment to Your Privacy
We are committed to protecting your personal information and handling it responsibly in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where applicable. We only collect information reasonably necessary to provide our services, improve customer experience, and meet legal obligations. We do not sell your personal information.
Information We Collect
Personal Information You Provide
We may collect your name, email address, phone number, address (where required), vehicle make and model, registration number (if required), booking details, requested services, and communications with us.
Payment Information
Our website does not currently accept online payments. Payments are made in-store using approved payment methods. We do not store payment card details on our website.
Information Collected Automatically
When you visit our website, we may automatically collect your IP address, browser type, operating system, device information, pages visited, referral source, approximate location, date and time of visit, and website interactions.
How We Collect Information
Information is collected when you contact us, submit booking or enquiry forms, call us, email us, visit our premises, interact through Google Business Profile or social media, browse our website, or through cookies, analytics and advertising technologies.
How We Use Your Information
We use your information to process bookings, provide services, respond to enquiries, improve our website and services, communicate with customers, maintain records, prevent fraud, comply with legal obligations, and send marketing communications where permitted by law.
Cookies & Tracking Technologies
Our website uses cookies and similar technologies to improve functionality, analyse traffic and measure advertising performance. We may use Google Analytics 4, Google Tag Manager, Google Ads Conversion Tracking, Meta Pixel, Microsoft Clarity and TikTok Pixel. Most browsers allow you to manage or disable cookies, although doing so may affect website functionality.
Sharing Your Information
We do not sell or rent your personal information. We may share it with trusted service providers such as website hosting providers, booking systems, email providers, IT support, analytics providers, and advertising platforms where necessary to operate our business. We may also disclose information where required by law or during a business transfer.
Data Storage & Security
We use reasonable administrative, technical and physical safeguards, including SSL encryption, secure hosting, password-protected systems, restricted access and security monitoring. While we take reasonable precautions, no electronic system can guarantee absolute security.
Data Retention
We retain personal information only as long as necessary to provide services, maintain records, comply with legal obligations, resolve disputes, and protect our legal interests. Information no longer required will be securely deleted or de-identified where practicable.
Vehicle Photography
We may photograph vehicles before or after a service for quality assurance, staff training and marketing. If you do not wish your vehicle to be photographed for marketing purposes, please inform us before your service begins and we will respect your preference where reasonably practicable.
Marketing Communications
Where permitted by law, we may send promotional offers, service reminders and business updates. You may opt out at any time using the unsubscribe link or by contacting us. Service-related communications may still be sent where necessary.
Your Privacy Rights
Subject to applicable law, you may request access to, correction of or deletion of your personal information, withdraw marketing consent and ask questions about our privacy practices. Identity verification may be required before processing requests.
International Data Transfers
Some third-party providers may process information outside Australia. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.
Third-Party Websites
Our website may contain links to external websites. We are not responsible for their privacy practices or content and encourage you to review their policies before providing personal information.
Children’s Privacy
Our services are not intended for children under 16. If we become aware that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete it.
Privacy Complaints
If you believe we have mishandled your personal information, please contact us first so we can investigate and respond. If you remain dissatisfied, you may contact the Office of the Australian Information Commissioner (OAIC), where applicable.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes become effective when published on this page together with the revised ‘Last Updated’ date.
Contact Us
PREMIUM CAR WASH PTY LTD
ABN: 77 698 377 301
184 Liverpool Rd
Enfield NSW 2136
Australia
Phone: 0424 032 910
Email: premium.carwash.au@gmail.com
Website: https://premiumcarwash.com.au
Closing Statement
Thank you for choosing Premium Car Wash. We value your trust and are committed to protecting your privacy while delivering professional vehicle care and exceptional customer service. If you have any questions about this Privacy Policy, please contact us.